Cancellation & Refunds

We want every FixoFly booking to feel fair. This policy explains how cancellations and refunds work.

1. Cancelling a booking

• Cancel free of charge any time before a Professional is dispatched.
• A small cancellation fee may apply once a Professional is on the way, to fairly compensate their time.
• Rescheduling is free when done in advance of your slot.

2. Refunds

• If a job cannot be completed due to a Professional's no-show, you pay nothing.
• Jobs are settled directly with the Professional, so there is normally nothing for us to refund. Where FixoFly has collected a fee directly, it is returned by the same route within 5–7 business days.
• If the same issue comes back within 72 hours of completion, request a re-visit from the app and we re-do the work at no extra labour cost.

3. Disputes

Not satisfied with a job? Contact support within 7 days and our team will review and help resolve it fairly.

4. Contact

For cancellations, refunds or disputes, reach us at hello@fixofly.com or call +91 90502 96940.