Account & data
Delete your FixoFly account
This page explains how to delete your account and personal data from the FixoFly - Home Services app. You can do it yourself in the app in about ten seconds, or ask us to do it for you.
Option 1 — fastest
Delete it yourself, in the app
Deletion is immediate and permanent. A deleted account cannot be restored, and no one at FixoFly can undo it for you.
If you book services (customer)
- 1Open the FixoFly app and sign in with your mobile number.
- 2Tap the Account tab in the bottom bar.
- 3Scroll to the bottom and tap Delete account.
- 4Read what will be removed, then tap Delete my account.
If you take jobs (professional)
- 1Open the FixoFly app and sign in with your mobile number.
- 2Tap the Profile tab, then the settings gear in the top-right corner.
- 3Tap Delete account at the bottom of the list.
- 4Read what will be removed, then tap Delete my account.
The app stops you in two cases, because each one is a debt to somebody else: if you are a professional who still owes platform fees, settle them first; if you own a team with other members on it, hand the team over or remove them first. The app tells you which applies and what to do.
Option 2
Ask us to delete it for you
Already uninstalled the app, or can't sign in? Send us a request from any of these and we'll handle it.
Include the mobile number your account is registered under and tell us whether you used FixoFly as a customer or as a professional. We call or message that number to confirm the request is really yours — it is the only way we can tell — and then delete the account.
We confirm every request within 3 working days and complete the deletion within 30 days, usually the same day. There is no charge, and you never have to give a reason.
What happens to your data
What is erased, and what we have to keep
Deleted straight away, for good
- Your name, mobile number, email address and profile photo
- Every saved service address, including its map location
- Your saved payment preference (we never hold card or bank details)
- Your in-app chat messages and job photos
- For professionals: your ID-verification records, skills, service areas, portfolio and the reviews on your profile
- Any booking still in progress — it is cancelled, and the person on the other side is told
- Your notification token, so the app stops reaching your phone
Your mobile number is released at the same time, so you are free to sign up again later with a clean account.
Kept for a limited period
- Completed jobs, their invoices and the payments against them
- Indian tax and accounting law requires a business to keep its books. These records carry a snapshot of the name on the job, not a link to your account — and no address, phone number or photo.
- Retention: Up to 8 financial years, then deleted.
- Crash and error diagnostics
- Anonymous technical logs that help us fix bugs. They are not searchable by name or number once your account is gone.
- Retention: 90 days.
Want some of your data removed without closing your account — a saved address, a job photo, the email on file? Edit or remove it in the app under Account, or email [email protected] and ask. See our Privacy Policy for everything else we hold and why.