Account & data
Delete your FixoFly account
This page explains how to delete your account and personal data from the FixoFly — Home Services app, published by FixoFly Home Services Pvt. Ltd.. You can do it yourself in the app in about ten seconds, or ask us to do it for you.
Option 1 — fastest
Delete it yourself, in the app
Deletion is immediate and permanent. A deleted account cannot be restored, and no one at FixoFly can undo it for you.
If you book services (customer)
- 1Open the FixoFly app and sign in with your mobile number.
- 2Tap the Account tab in the bottom bar.
- 3Scroll to the bottom and tap Delete account.
- 4Read what will be removed, then tap Delete my account.
If you take jobs (professional)
- 1Open the FixoFly app and sign in with your mobile number.
- 2Tap the Profile tab, then the settings gear in the top-right corner.
- 3Tap Delete account at the bottom of the list.
- 4Read what will be removed, then tap Delete my account.
The app stops you in two cases, because each one is a debt to somebody else: if you are a professional who still owes platform fees, settle them first; if you own a team with other members on it, hand the team over or remove them first. The app tells you which applies and what to do.
Option 2
Ask us to delete it for you
Already uninstalled the app, or can't sign in? Send us a request from any of these and we'll handle it.
Include the mobile number your account is registered under and tell us whether you used FixoFly as a customer or as a professional. We call or message that number to confirm the request is really yours — it is the only way we can tell — and then delete the account.
We confirm every request within 3 working days and complete the deletion within 30 days, usually the same day. There is no charge, and you never have to give a reason.
What happens to your data
What is erased, and what we have to keep
Deleted straight away, for good
- Your name, mobile number, email address and profile photo
- Every saved service address, including its map location
- Your saved payment preference (we never hold card or bank details)
- Your in-app chat messages and job photos
- For professionals: your ID-verification records, skills, service areas, portfolio and the reviews on your profile
- Any booking still in progress — it is cancelled, and the person on the other side is told
- Your notification token, so the app stops reaching your phone
Your mobile number is released at the same time, so you are free to sign up again later with a clean account.
Kept for a limited period
- Completed jobs, their invoices and the payments against them
- Indian tax and accounting law requires a business to keep its books. These records carry a snapshot of the name on the job, not a link to your account — and no address, phone number or photo.
- Retention: Up to 8 financial years, then deleted.
- Crash and error diagnostics
- Anonymous technical logs that help us fix bugs. They are not searchable by name or number once your account is gone.
- Retention: 90 days.
Want some of your data removed without closing your account — a saved address, a job photo, the email on file? Edit or remove it in the app under Account, or email hello@fixofly.com and ask. See our Privacy Policy for everything else we hold and why.